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Answers about tracking, Camera Mode, family sharing, reports and billing. Can't find yours? Email us.

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Jump to: Getting started · Camera Mode · Family sharing · Stats and reports · Account and billing · Troubleshooting

Getting started

How do I start tracking a game?

Open the Games tab and tap Start new game. Choose a mode first: Classic tracks on the court diagram, and Camera films the game while you tap stats over the live video. Then pick the player and team, add the opponent and any other details, and tap Start tracking. Want to see Camera Mode first? Tap Try a quick camera demo on the same screen. Nothing is saved.

Do I need to sign in?

No. You can track games on your phone without an account. Signing in (Sign in with Apple on iPhone, Google on Android) backs up your data and turns on family sharing, reports and notifications.

What's the difference between Free and Pro?

Free tracks one player: live games in Classic or Camera Mode (camera recordings include a small watermark), shooting practice, basic stats and averages, tags, leagues and tournaments.

Pro is $9.99 a month or $79.99 a year, and starts with a 7-day free trial. It adds:

Can I track practices?

Yes. On the Games tab, tap Start new practice. Shot Mode is free and has two styles: Open shooting and Spot drills. Scrimmage tracks every stat like a game and is part of Pro.

How do I set my tracking hand?

Go to More → Settings → Appearance → Tracking hand and pick Left or Right. It puts the most-used buttons (rebound, assist, steal) under your thumb during games and practices.

Camera Mode

Where do my game videos go?

They stay on your phone and are never uploaded. On iPhone the full game saves to your camera roll. On Android it saves to a StatSheet Hoops album. Highlight clips you save during the game go into a StatSheet Highlights album in your photos.

Why don't my clips show up in the StatSheet Highlights album on iPhone?

The album needs full access to your photos. If you allowed only some photos, the clips still save to your camera roll. To change it, open iPhone Settings → StatSheet Hoops → Photos and choose Full Access.

How do I remove the watermark?

Recordings are watermark-free with Pro. You can upgrade from the prompt after a recording or from More → Settings → Subscription.

Family sharing

How does family sharing work?

With Pro, go to More → Family and tap Invite by email. You can invite up to 10 people. Each invite emails a join link that works for 7 days, and you can also share the link by text. Invited members don't need their own subscription.

What can each family role do?

Only the owner (the person who pays for Pro) can edit or delete saved games, export PDFs, clear data or manage the family.

How do live game alerts work?

When someone in your family tracks a game, everyone else gets alerts at tipoff, on made baskets and milestones, at the end of each period and at the final, plus a live play-by-play feed. The person tracking doesn't get alerts for their own game. Turn alerts on or off in More → Settings → Notifications → Live game alerts.

Can two of us track the same game?

One person tracks a game at a time, so the stat line stays clean. Everyone else in the family can follow it live.

Can my child join without an Apple or Google account?

Yes. When they open your invite link, they can choose I'm under 13 to join without an account of their own.

Stats and reports

What reports can I get?

Reports are part of Pro and live in the Reports tab:

What are tags, and how are they different from League / Tourney?

Tags are your own labels, like "AAU Spring" or "Big games", and a game can have several. Create them in More → Tags or right from game setup. League / Tourney is one field per game for the competition it belongs to. On the Stats tab, switch the list to Events or Tags to see totals for each. Both are free.

Where are Personal Bests?

On the Insights tab, in the Personal Bests card (Pro). It shows season and career highs for points, rebounds, assists, steals, blocks, 3-pointers, FG% and FT%. A game needs at least 3 field goal attempts to count toward FG%, and at least 2 free throws for FT%.

When does a season start?

Seasons run August 1 to July 31, following the school year. The "This season" filter on the Stats tab and the season column in Personal Bests both use it. Player grades move up on August 1.

I logged a stat in the wrong spot. How do I fix it?

During a game, tap Undo to reverse the last thing you logged. After the game is saved, the owner can open it and tap Edit stats, or Details to change the opponent, date, score, player or team.

Can I delete several games at once?

Yes, if you're the owner. Press and hold a game, player, team or tag to start selecting, tap the others, then tap Delete at the top.

Account and billing

How do I cancel Pro?

Pro is billed by Apple or Google, so you cancel there. In the app, go to More → Settings → Subscription → Manage subscription. Or on iPhone: Settings → your name → Subscriptions. On Android: Google Play → Payments & subscriptions → Subscriptions. You keep Pro until the end of the period you paid for, and your stats stay in the app.

How do I restore my purchase on a new phone?

Sign in with the same Apple ID (iPhone) or Google account (Android) you subscribed with, then tap More → Settings → Subscription → Restore purchases.

How do I delete my account?

Go to More → Settings, scroll to Account and tap Delete account. It's immediate and can't be undone. If you're the family owner, it deletes your family's players, games, practices, photos and reports, and everyone you invited loses access. If you're an invited member, only your access is removed and the family's data stays with the owner.

Troubleshooting

My data isn't showing up on my other phone

Make sure you're signed in with the same account on both: Sign in with Apple on iPhone, Google on Android. Still missing? Email us with the email address on your account.

I found a bug. What should I do?

Email support@statsheethoops.app with what you were doing, what you expected, what happened instead, and your phone model. Screenshots help a lot.

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